Enquiries:
- Pathology enquiries: (Monday to Friday, 9am – 5pm) 020 3313 5353 or email: [email protected]
- Pathology IT enquiries: 020 3311 7600
Results:
For all results (Monday to Friday, 9am – 5pm) please call 020 3313 5353 or if not urgent email [email protected]
If you are a clinician and you would like patient results to be sent to you by email please email your request to
[email protected]
Please note that patient results cannot be given directly to patients either on the telephone or via a written report.
Clinical advice:
If you have any questions, require information or need clinical advice on test results for a patient:
- Contact the laboratory via the pathology call centre (Monday to Friday 9am – 5pm on 0203 313 5353) and ask for advice from a pathologist or a senior healthcare scientist as appropriate
- Check the Pathology User Guide for how to contact the relevant department
- For clinical advice from the clinical haematology team email [email protected]
- For clinical advice and interpretation from the clinical biochemistry team email [email protected]
If you don’t need advice urgently you can email [email protected]
Routine opening hours:
All pathology laboratories provide a routine diagnostic service Monday to Friday 9am – 5pm (closing times can be later, all department opening hours are listed here).
An emergency service is provided by Blood Sciences and Microbiology 24/7.
Transport/Courier:
If you are experiencing problems with pathology transport or couriers (such as a courier not arriving on time) please contact the courier company directly:
DHL:
Routine hours: (9am – 5pm), please call 020 3312 1075
Out of hours: (5pm onwards), please call 020 3311 5279
Alternatively email us at: [email protected]
Complaints, concerns or feedback:
Should you have the need to lodge a complaint related to pathology, please contact Helen Hobson, Pathology Quality & Governance Manager via telephone on 020 331 17648 or via email
[email protected] all concerns and complaints will be promptly responded to.