Contact us

Get in touch

Whether you’re looking to reach a specific department, connect with a courier, or submit feedback, you can get in touch quickly and easily.

Our customer service team are available Monday to Friday providing prompt and effective support whatever your query.

You can also use our chatbot for instant responses to your queries.

Enquiries

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net

Contact Pathology IT:
Tel: 020 3311 7600

Results

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net

If you are a clinician and you would like patient results to be sent to you via email please send your request to: Imperial.nwlpcustomerservice@nhs.net

PLEASE NOTE: Patient results cannot be given directly to patients either on the telephone or via a written report.

Clinical advice

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm

Ask for advice from a pathologist or a senior healthcare scientist as appropriate.

Or check the Pathology User Guide for contact details of relevant department.

Clinical Biochemistry Team:
Email: ICHC-tr.biochemistryadvice@nhs.net

Non-urgent queries:
Email: Imperial.nwlpcustomerservice@nhs.net

Routine opening hours

Most of our pathology laboratories provide a routine diagnostic service Monday to Friday, 9:00am – 5:30pm.

Cellular Pathology: Mon to Fri, 9:00am – 5:00pm

Microbiology: Mon to Fri, 8:00am – 8:00pm.

An emergency service is provided by Blood Sciences and Microbiology 24/7.

Click below for all department opening hours.

Routine opening hours

News

1 June 2026

We’re a Finalist in the British Training Awards 2026

We’re excited to share that we have been nominated for the Innovation of the Year Award at the British Training Awards 2026!

13 April 2026

Mehwish shortlisted for IBMS Award!

We’re delighted to share that Mehwish Khalid, Pathology Practice Educator, has been shortlisted for an IBMS Award!

Our 2026 Symposium: Strong Foundations, Bold Future

Tickets are now live for our annual symposium: “Strong Foundations, Bold Future”, now taking place at a larger venue, The King’s Fund, due to increased demand.

8 March 2026

International Women’s Day: Celebrating Strength, Leadership and Impact at NWLP

Angela Jean‑François, Managing Director, shares her experiences working in leadership, and her advice to other women looking to enter roles in healthcare and science.

13 February 2026

National Apprenticeship Week 2026

As we celebrate National Apprenticeship Week, we’re proud to shine a spotlight on the inspiring journeys of our colleagues who have built their skills, confidence, and careers through a range of apprenticeship programmes.

Transport / courier

If you are experiencing problems with pathology transport or couriers, please contact the courier company directly:

DHL

Tel: 020 3312 1075 (9:00am – 5:00pm)
Tel: 020 3311 5279 (5:00pm onwards)

Alternatively email:
Imperial.nwlpcustomerservice@nhs.net

Pathology consumables

Pathology consumables are available for regular weekly deliveries. Your can order consumables online via this website.

If you have an account and need to order consumables please log in. Once you have logged in, you will be able to order supplies.

If you would like an account set up for your GP surgery, please contact:

Imperial.pathologygpsupplies@nhs.net

Tel: 020 3313 5353

Feedback

If you’d like to give us feedback or speak to us about a specific issue, you can contact us via the following routes (all feedback is promptly responded to):

Helen Hobson
Associate Director of Quality and Governance
Tel: 020 3311 7648
or via Customer Service
Email: Imperial.nwlpcustomerservice@nhs.net