Contact us
Get in touch
Whether you’re looking to reach a specific department, connect with a courier, or submit feedback, you can get in touch quickly and easily.
Our customer service team are available Monday to Friday providing prompt and effective support whatever your query.
You can also use our chatbot for instant responses to your queries.
Enquiries
Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net
Contact Pathology IT:
Tel: 020 3311 7600
Results
Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net
- If you are a clinician and you would like patient results to be sent to you via email please send your request to: Imperial.nwlpcustomerservice@nhs.net
- PLEASE NOTE: Patient results cannot be given directly to patients either on the telephone or via a written report.
Clinical advice
Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
- Ask for advice from a pathologist or a senior healthcare scientist as appropriate.
- Or check the Pathology User Guide for contact details of relevant department.
Clinical Biochemistry Team:
Email: ICHC-tr.biochemistryadvice@nhs.net
Non-urgent queries:
Email: Imperial.nwlpcustomerservice@nhs.net
Routine opening hours
All pathology laboratories provide a routine diagnostic service Monday to Friday, 8:30am – 6:00pm.
An emergency service is provided by Blood Sciences and Microbiology 24/7.
Click below for all department opening hours.
News
Transport / courier
If you are experiencing problems with pathology transport or couriers, please contact the courier company directly:
DHL
Tel: 020 3312 1075 (9:00am – 5:00pm)
Tel: 020 3311 5279 (5:00pm onwards)
Alternatively email:
Imperial.nwlpcustomerservice@nhs.net
Pathology consumables
Pathology consumables are available for regular weekly deliveries. Your can order consumables online via this website.
If you have an account and need to order consumables please log in. Once you have logged in, you will be able to order supplies.
If you would like an account set up for your GP surgery, please contact:
Imperial.pathologygpsupplies@nhs.net
Tel: 020 3313 5353
Feedback
If you’d like to give us feedback or speak to us about a specific issue, you can contact us via the following routes (all feedback is promptly responded to):
Helen Hobson
Associate Director of Quality and Governance
Tel: 020 3311 7648
or via Customer Service
Email: Imperial.nwlpcustomerservice@nhs.net