Contact us

Get in touch

Whether you’re looking to reach a specific department, connect with a courier, or submit feedback, you can get in touch quickly and easily.

Our customer service team are available Monday to Friday providing prompt and effective support whatever your query.

You can also use our chatbot for instant responses to your queries.

Enquiries

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net

Contact Pathology IT:
Tel: 020 3311 7600

Results

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm
Email: Imperial.nwlpcustomerservice@nhs.net

If you are a clinician and you would like patient results to be sent to you via email please send your request to: Imperial.nwlpcustomerservice@nhs.net

PLEASE NOTE: Patient results cannot be given directly to patients either on the telephone or via a written report.

Clinical advice

Contact Customer Service:
Tel: 020 3313 5353
Monday-Friday, 8:30-6:00pm

Ask for advice from a pathologist or a senior healthcare scientist as appropriate.

Or check the Pathology User Guide for contact details of relevant department.

Clinical Biochemistry Team:
Email: ICHC-tr.biochemistryadvice@nhs.net

Non-urgent queries:
Email: Imperial.nwlpcustomerservice@nhs.net

Routine opening hours

All pathology laboratories provide a routine diagnostic service Monday to Friday, 8:30am – 6:00pm.

An emergency service is provided by Blood Sciences and Microbiology 24/7.

Click below for all department opening hours.

Routine opening hours

News

15 January 2026

Shaping Diagnostics – Episode Five

We are excited to share that you can now tune in to Episode Five of Shaping Diagnostics on Spotify! Join Matthew Connell, Director of Digital, Data and IT, and Sean Baxter, Head of Finance

7 January 2026

Shaping Diagnostics – Episode Four

We are excited to share that you can now tune in to Episode Four of Shaping Diagnostics on Spotify! Join Marcus Pond, Consultant Clinical Scientist and Sandie Iles, Consultant Biomedical Scientist.

31 December 2025

Appointment of Interim Managing Director for North West London Pathology

North West London Pathology (NWLP) announces the departure of Saghar Missaghian-Cully and the appointment of Angela Jean-Francois as Interim Managing Director

22 December 2025

NWLP Annual Report 2024-2025

Our 2024-2025 Annual Report provides information on our financial and operational performance for the previous year as well as showcasing key events, activities and projects.

18 December 2025

We are Finalists for an Apprenticeship and Training Award!

North West London Pathology is delighted to announce that we are finalists for an Apprenticeship and Training Award (ATA) in the category of Employer Commitment to Apprenticeships and Training.

Transport / courier

If you are experiencing problems with pathology transport or couriers, please contact the courier company directly:

DHL

Tel: 020 3312 1075 (9:00am – 5:00pm)
Tel: 020 3311 5279 (5:00pm onwards)

Alternatively email:
Imperial.nwlpcustomerservice@nhs.net

Pathology consumables

Pathology consumables are available for regular weekly deliveries. Your can order consumables online via this website.

If you have an account and need to order consumables please log in. Once you have logged in, you will be able to order supplies.

If you would like an account set up for your GP surgery, please contact:

Imperial.pathologygpsupplies@nhs.net

Tel: 020 3313 5353

Feedback

If you’d like to give us feedback or speak to us about a specific issue, you can contact us via the following routes (all feedback is promptly responded to):

Helen Hobson
Associate Director of Quality and Governance
Tel: 020 3311 7648
or via Customer Service
Email: Imperial.nwlpcustomerservice@nhs.net