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Login to North West London Pathology – consumables service

If you need a new account or you have a query about your order, please telephone the pathology call centre on 0203 313 5353.

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Results Line and Enquiries

0203 313 5353

Test Results

Can results for my patient be sent to me by email?

Yes. Please email your request to [email protected]

Can patients contact you directly for their results?

Results are communicated to clinical staff and are normally not communicated direct to patients either on telephone requests or in written report. If you need to contact us please click here to view the contact details page

How do I get clinical advice on test results for my patient?

Please contact the Pathology Call Centre Monday to Friday from 9am – 5pm on 0203 313 5353. Alternatively, see the Pathology User Guide for how to contact the relevant department. If advice is not urgent you can also email your query to [email protected]

How do I add a test request to a sample that has already been sent to the laboratory?

Additional tests may be added by discussion with the relevant laboratory. The time limit for adding additional tests to a sample already received in the laboratory will depend on the type of sample and the department it was sent to.

Where can I find test reference ranges and turnaround times for specific tests? 

Information on the repertoire of tests performed by pathology, including reference ranges, turnaround times and specimen requirements, can be found in the test directory.

What are the critical phoning limits for clinical biochemistry?

Please click here for critical phoning limits for clinical biochemistry